Involved in an Austin Toll Road Crash?

You were injured in a crash on Loop 1, but the company listed on your toll statement may not operate the road, investigate the collision, or handle injury claims.

Call 911 for injuries or immediate danger. Record the exact road, segment, direction, and lane where the crash happened. Keep the incident number, crash report, towing papers, and toll records so you can identify the correct agencies and companies.

What to Do After a Crash on an Austin Toll Road

1. Give dispatch precise directions. Record the road number and facility name, segment, direction, nearest exit or marker, and tolled, express, general, ramp, or frontage lane. Note any entry or exit transition.

2. Identify the investigator. Ask the responding officer for the investigating agency and incident number. That agency submits the CR-3 crash report. Eligible requesters can obtain it through TxDOT’s crash report system. Request scene photos, field notes, and dashcam evidence from the investigating agency. Keep the local number and TxDOT crash ID.

3. Save towing paperwork. Keep the tow ticket, storage invoice, transfer receipts, and itemized charges. Record the towing company, who authorized the tow, where the vehicle was picked up, and where it was taken. Texas towing guidance explains accident-tow tickets. Keep these documents because who pays towing costs after a Texas crash may depend on who ordered the tow and the available insurance coverage.

4. Preserve other evidence. Save photos, witness information, dashcam footage, and toll-account trip records. Ask the road operator to preserve any existing incident logs, maintenance records, work-zone records, and video for the crash location and time. Some cameras do not record or retain footage.

These records can help establish what happened in a car accident injury investigation. 

CTRMA Toll Roads & Express Lanes Around Austin

The Central Texas Regional Mobility Authority (CTRMA) operates under Transportation Code Chapter 370 as a governmental unit. Its facility inventory identifies the following roads as CTRMA-owned, operated, and maintained. CTRMA uses ViaPlus to process Pay By Mail bills. Your tag provider provides electronic toll charges.

Use the official project maps and current road pages to locate the facility. The agency responsible may differ for nearby frontage roads, ramps, connectors, and regular traffic lanes.

CTRMA also operates the 183 Express Lanes along US 183 between SH 45 North/RM 620 and MoPac. Do not confuse them with 183A Toll or 183 Toll in East Austin.

For a crash on one of these facilities, use CTRMA contacts. Confirm separately who controls any nearby ramp, frontage road, connector, or regular traffic lane. Check the crash report to identify the investigating police agency.

CTRMA’s TIM Center coordinates incident response on its facilities. TxDOT’s HERO service provides free roadside assistance on covered Austin corridors. HERO may move a disabled vehicle to a safer location, but it does not guarantee a free tow to a repair shop. Call 512-974-4376 to confirm coverage.

TxDOT’s SH 45 North, Loop 1 & Northern SH 130 Toll Sections

The state owns these Central Texas Turnpike System (CTTS) facilities, TxDOT operates them, and Harris County Toll Road Authority (HCTRA) bills tolls. CTTS roadside assistance is 512-874-9102. 

For crashes on these roads, check the crash report to identify the investigating police agency. Use TxDOT contacts to request road records or submit a claim inquiry. The Austin toll map can help identify the facility, although responsibility for nearby ramps and connectors may differ.

Tolled Loop 1 runs north of Parmer Lane. South of Parmer, CTRMA operates the separate MoPac Express Lane.

Southern SH 130 Near Seguin Has a Private Operator

SH 130 segments 5–6 run from SH 45 Southeast near Mustang Ridge to I-10 in Seguin. The State of Texas owns the road, SH 130 Concession Company operates and maintains it, and HCTRA handles toll billing.

Record your direction of travel, nearest exit, and position relative to the US 183 and SH 45 Southeast interchange. Call 911 for an emergency. Company roadside assistance is available at 1-877-741-3089 and can arrange towing, although the tow may not be free. Check the crash report to identify the investigating agency. 

Where to Request Records & Send a Potential Injury Claim

Police evidence, operator records, preservation requests, insurance reports, claim notices, and lawsuits are separate steps. Billing contacts and records requests do not automatically provide legal injury notice.

Contacting SH 130 Concession Company does not notify TxDOT about a possible claim. Confirm whether you also need to send notice to the state.

TxDOT asks for the crash location, mile marker or exit, county, type of damage, and your contact information. Its instructions say not to include photos, estimates, or other documents with an initial mailed claim. Keep those materials in your own file. Sending a claim does not mean TxDOT accepts responsibility.

The Texas Tort Claims Act generally requires you to notify a governmental unit within six months. The notice must describe the incident, when and where it happened, and the claimed injuries or property damage. A crash report or records request may not provide the required notice.

SH 130 Concession Company is privately operated, so different notice requirements may apply. Confirm where notice should be sent for your specific claim.

Get Help After an Austin Toll Road Crash

Bring your incident number, tow papers, and toll records to a free consultation. Contact Angel Reyes & Associates to discuss responsible parties, evidence, and applicable notice.

Past results do not guarantee future outcomes.